1) RIGHT OF WITHDRAWAL Every Consumer Customer who makes a purchase on the Site enjoys the guarantee of the right of withdrawal. This right allows the consumer to return the purchased product, without having to provide any justification, and to obtain a full refund of the expense incurred. The deadline for exercising the right of withdrawal is 14 days from the date of delivery of the goods. To exercise the right of withdrawal, the Customer must send an explicit declaration of wish to withdraw from the purchase via email or chat to resi@cupidodesign.com within 14 days. Subsequently, the Customer is required to return the goods, using a shipping method of his choice, within the same period of 14 days. The goods must be returned to their original packaging, intact and in perfect condition, complete with all its parts and carefully packaged at the Seller's address. It is recommended to insure the shipment against theft and transport damage. Cash on delivery parcels will not be accepted. The costs of returning the product are borne by the Customer. Upon receipt of the goods and after verifying the integrity of the returned product, the Seller will refund the amount paid for the goods within 14 days. The refund will be made via the same payment method used by the Customer. The Customer acknowledges and accepts that:
- The right of withdrawal does not apply to products received more than 15 days ago.
- The right of withdrawal is excluded for used or customized products.
- The right of withdrawal does not apply to products which, by their nature, cannot be returned or which were made at the specific request of the Customer.
- Please note that products included in the Flash Sales - On Offer category/collection are not subject to return.
The Customer is responsible for the decrease in the value of the products resulting from handling the goods other than that necessary to establish their nature, characteristics and functioning.
2) INSTRUCTIONS FOR EXCHANGES If you are not 100% satisfied, you have 14 days from RECEIPT of the order to make an item exchange. Contact our Customer Service via a message on 0645257063 and send an email to resi@cupidodesign.com together with the order number, indicating which items you want to replace. We will reply to you within the next 48\72 hours. We appreciate your patience. ATTENTION WE DO NOT ACCEPT CUSTOM EXCHANGES (customized sizes, frames, etc.). Once you have received the exchange instructions, place the items in the original packaging including cardboard, bubble wrap and corner protectors. Contact your trusted courier and ship with INSURED shipping. You can decide to use our courier service active only for exchanges and with different costs depending on the size of the shipment, in this case you will be sent a label to print and place on the package and our courier will come to collect it
3) RETURN ADDRESS To find the nearest returns address, contact our customer service resi@cupidodesign.com you will be provided with the address to make the return Note: please do not send the your return to the address that appears on the package received. This is not the returns address and would affect the process. By purchasing from us, you agree to all of the following conditions.
4) ITEMS DEFECTIVE, WRONG OR DAMAGED BY SHIPPING In the event that the item is defective, incorrect or damaged you have 48 hours to contact us, our company has 30 days to collect it from the date it was received . Contact our Customer Service via a message on 0645257063 and send an email to resi@cupidodesign.com together with the order number. Once you have received the return instructions, place them in their original packaging including cardboard, bubble wrap and corner protectors. If this item is in your possession more than 5 days, it is considered used and NO REFUNDS OR REPLACEMENTS WILL BE ISSUED. NB: In the event that the product arrives damaged or incorrect, the intact or correct product will be sent again. Only then will it be possible to proceed with the return, provided that it is not personalized.
ATTENTION NO RETURNS OR EXCHANGES ARE MADE FOR CUSTOMIZED AND/OR FLASH SALE ITEMS • You will NOT be able to opt for a refund or replacement if you have made a mistake when entering the shipping address. • If your package has been delivered but you have not received it, it is your responsibility to contact the post office and resolve the issue. • All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number and specific reason for the return. • If you are shipping an item over 75 euros, a trackable shipping service MUST BE USED WITH the purchase of shipping insurance • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
N.B. Cupido Design will not consider refund requests from those who have not yet received the order. If the customer, for any reason, no longer wants the item or items purchased, he or she will have to wait for delivery and comply with the conditions listed by us.
5) LATE OR MISSING REFUND (if applicable) If you have not yet received a refund, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially sent. Next, contact your bank. There is often some processing time before your refund is sent. If you have done all of this and still have not received your refund, contact us at resi@cupidodesign.com
6)GIFTS If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive your returned item, a gift card will be sent to you. If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. You will be responsible for paying shipping costs for returning the item.
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