Terms and Conditions


Article 1

Ownership of the Site and premises

These General Terms and Conditions of Contract and Supply, drawn up in accordance with Legislative Decree no. 70/2003 and Legislative Decree 206/2005, regulate the sales services on the site www.cupidodesign.com and are stipulated between the Company, email: info@cupidodesign.com, and the person (henceforth also called "User”) who consults the pages of the website www.cupidodesign.com  (right away: "Site”) and who uses the services for the purchase of products electronically made available on the same.

The Company and the User jointly understood are also called "Party”.

The site is managed by the company CupidoDesign and allows the purchase of the products marketed by the Company.

These Terms and Conditions are binding between the parties indicated above and apply to all Users who purchase one or more products offered on this Site. 

With the exception of mandatory legislation, for the purposes of these Terms and Conditions, the User agrees that all contracts, notifications, information and other communications provided in electronic form meet the requirement of the written form, when required by law.

Article 2

Object of the contract

The contract regulates and has as its object the sale of the products offered on the Site. 

These Terms and Conditions bind the Parties and have as their object the purchase of the products offered for sale on the Site.

The Company sells furniture and design objects for the home through the Website.

Article 3


The prices on the site are clearly indicated and inclusive of VAT. 

Shipping costs on Italian territory are included.

Prices may vary over time, but they will not affect the price charged to the User at the time of purchase, nor will they give rise to any new price rights for the User.

Exceptions to the above point are cases where the prices entered are disproportionate to the normal market value as a result of clerical errors.

Article 4

Method of purchase

The User to purchase the products referred to in art. 2, must add the selected products to the cart, then must enter their data for the shipment of the ordered products, accepting these Terms and Conditions and the Site Privacy Policy and making the payment within the terms provided therein.

Payment will necessarily be made in a single solution with the methods present on the Site, including payment via Google Pay and Shop Pay, also by debit or credit card. 

If the User chooses payment by credit card, this circumstance is subject to verification that the issuing bank is authorized to make purchases on the web.

The payment procedure is to be considered as a purchase proposal.

The purchase will be considered completed upon receipt of a specific e-mail to the address provided by the User during the purchase phase.

In case of problems with the purchase procedure and/or errors in filling in the data, the User can write to the e-mail address info@cupidodesign.com. The Company will verify compliance with the procedure referred to in the preceding points and, in the absence of justified reasons, will complete the purchase.

In case of errors in the compilation, the same must be communicated by 9.00 pm Italian on the day on which the payment was made, in order to allow the Company to modify the order according to the correction requests made by the User. 

The purchase contracts concluded and perfected will be stored electronically on special files device owned by the company. 

Article 5

Conditions of sale and use of the Site

The purchase by the User implies the total knowledge and acceptance by the latter of these Terms and Conditions.

There will be no commitment between the User and the Company, and therefore no purchase contract can be considered concluded, in the event that obvious and recognizable errors or inaccuracies are committed during the Order compilation procedure, for facts attributable to both the User and the Company, such as - by way of example only - errors or inaccuracies relating to the data of the 'User (including the address indicated for delivery) or relating to the identification and/or selection of the Products and/or the relative quantities and/or the relative price. 

Before shipment, the Company reserves the right to verify the correctness of the prices of the Products added to the cart and ordered by the User and, in the event of an error in the prices, reserves the right to cancel the order. 

Furthermore, in the event of delivery difficulties at the address indicated for delivery, the User will be advised to make direct contact and find an alternative method of delivery of the Product or to obtain a full refund of the amounts paid.

The User undertakes to indemnify the Company and its suppliers from any loss, damage, liability, negative consequence or expense in any way connected to claims against the User due to the fact that the latter has in any way used materials on the Site, in violation of any applicable legislation, the rights of third parties or the terms of these Terms and Conditions.

The User is solely and exclusively responsible for any consequence (legal or non-legal) that may derive from the improper use of the products sold by the Company. No grievance, charge of liability or request for compensation can be made by the User to the Company and its suppliers as a result of the service offered. 

The Company guarantees that the delivered products meet the legal requirements of use, reliability and duration.

The User undertakes to check the product or products once received and, in the event of one or more products not conforming to the order placed, the User must inform the Company via e-mail info@cupidodesign.com within 14 days from the date of receipt of the order.

Article 6

Shipping of orders

The products will be shipped within a maximum of 3 working days from the date of purchase, with "ordinary" shipping. 

Shipments will be managed by "SDA Poste Italiane.", with the possibility for the customer to request the code for tracking his package by writing to info@cupidodesign.com.

Shipping costs are borne by the company.

Article 7

Right of withdrawal

The Parties jointly agree on the absence of any right of withdrawal in the event that the User is not a consumer.

The User-consumer can exercise the right of withdrawal within 14 days from the date of delivery of the product, by writing to the following e-mail address info@cupidodesign.com.

In the event that the User has chosen to have the Products requested in a single Order delivered in several shipments, the deadline for exercising the withdrawal will start with the delivery of the last Product.

Within 14 days following the date of communication of the withdrawal, the User must return the product, at his own expense, by registered post or with traceable shipping, to the address indicated by the Company.

The User bears the shipping costs resulting from the withdrawal.

Once the Product has been received by the Company, the same, having ascertained the good condition of the product, will proceed with the refund using the payment method chosen by the User at the time of the Order.

It should be noted that the User does not have the right to withdraw in the following cases:

  • the delivered products have been exposed to anomalous circumstances and/or damaged;
  • the occurrence of circumstances not dependent on the Company, such as damage resulting from force majeure or caused by the carrier during transport.


It should be noted that the User has the right to withdraw in the following cases:

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • we must be advised before returning any items. Please let us know your full name, your order number and the item(s) you wish to return.
  • do not ship a product back unless it has been approved.
  • please do not send the purchase to the manufacturer. Wait for our directives. 
  • customers are responsible for return shipping charges. 
  • the total of the item will be refunded minus a shipping fee starting from 15€.

Article 8

Company obligations

The Company is not responsible for any damage that is not an immediate and direct consequence of the breach of contract. 

The Company is in no way responsible for the fulfillment of the obligations of third parties who may offer commercial guarantees in relation to the products on sale on the Site.

The Company reserves the right to prevent access to the Site, in the event of violation of the applicable legal provisions and/or violation of these Terms and Conditions.

Furthermore, the Company is not responsible in the event of delays or breaches of contractual obligations, nor in the event of delays, disservices or suspensions of the Site if one or more of these problems derive from unforeseeable circumstances or force majeure.

 (Among the causes that could lead to suspension, delay or in any case breach of contractual obligations, for which the Company does not fall under the responsibility, the following causes are listed by way of example only: malfunction of telephone and/or electricity lines and/or the internet; malfunctioning of software, hardware and/or hosting services; interruptions and/or suspensions due to provisions of the law, even of an exceptional nature or by acts of Italian or foreign authorities; for tampering or interventions by third parties on services or equipment used by the Company in the product production phase; due to incorrect use of the platform by Users; malfunctioning of the connection devices used by Users; non-compliance and/or obsolescence of equipment or programs used by Users; due to services, loss of data, accidental disclosure of personal or sensitive data not attributable to the conduct of the Company, and any other type of damage occurring as a result of attacks by computer pirates, thieves, hackers and/or viruses).

Article 9

Privacy policy

For information and regulations relating to the processing of personal data by the Company, please refer to the page on the privacy information, present at the foot of the home page of the Site.

Article 10

Language, Applicable Law, Dispute Resolution and Jurisdiction

These Terms and Conditions are written in Italian. 

Without prejudice to the rights due to Consumers, the Court of Savona will have exclusive jurisdiction for any dispute. 

The User/Consumer habitually residing in the European Union can benefit from the additional protections provided for by the mandatory regulations of the country of residence.

The User/Consumer has a platform, set up by the European Commission, for the resolution of online disputes, which can be accessed via the following link:  https://ec.europa.eu/consumers/odr/ .

Article 11

Links to external websites

The links and links to external sites made available by the Company are for information only.

No responsibility can be attributed to the Company regarding the use of external sites.

The inclusion of external links does not imply any connection with them, nor any responsibility for the correct processing of data according to the privacy legislation or any other information provided by the User/Client to external websites.

Article 12

Duration and modifications

These Terms and Conditions will remain valid and effective as long as they are not modified and/or integrated by the Company. 

Any changes to these Terms and Conditions will take effect and will become binding for the User from the moment of publication on the Site and will apply to sales made from that date.

Changes to these Terms and Conditions, resulting from regulatory needs and/or updates, will be published on the Site in order to inform the User.

Article 13

Final provisions

The clauses that for whatever reason are to be considered wholly or partially null and/or ineffective, do not affect the remaining provisions of this contract, which will remain valid and effective between the parties.

The Company may at any time and without notice deactivate the User's access to the Site or suspend the sale of the products, if the same does not comply with one or more of the present contractual clauses or voluntarily violates, with incorrect conduct, this agreement, without that the User can claim damages and/or compensation of any kind and/or refund of sums.

In the event of breach by the User of this contract, failure by the Company to act does not in any case represent a waiver of action.

Art. 14

Communications and Complaints

All communications and/or any complaints from the Customer against the Company must be sent to the e-mail address: info@cupidodesign.com.


Last updated 19.01.2022