How do I purchase?
To purchase our products, simply add them to the cart and follow the guided procedure, the procedure consists of 5 steps:
1Step: Select the product to purchase
2Step: Open the cart at the top right of the page and click on check-out.
3Step: Enter your Name/Surname and email address, enter the information needed for shipping (if you have entered them in the past then they will appear automatically), accept the privacy policy and click on SAVE ( this operation may take more than 1 minute to load, so please click and wait patiently).
4Step: Choose the payment method between payment by credit or prepaid card (including Postepay), PayPal, bank transfer, in installments with Klarna (without interest) or cash on delivery
5Step: Accept the terms and conditions
6Step: Click on complete order, then a final page will open to complete the payment and confirm the order.
Where is my order?
You can check the status of your order through the track code you received via email from our courier, if you cannot find the email please check spam, for any further information you can contact us via email on info@cupidodesign .com.
I need help but all support channels are not responding, why?
our customer service is not 24/7 but is active from Monday to Saturday from 10:00 to 13:00 and from 15:00 to 20:00, the chat is live so you will receive assistance in just a few minutes while via email response times can also be 1/2 days.
What are the delivery times for an order?
Delivery times are 24-48 hours from the shipping confirmation email. You will also receive an email and a text message from the courier with the track code to monitor the delivery status.
What happens if the courier fails to deliver the product?
In case of problems with the delivery of your order (e.g. incorrect address, customer absent at the first and second passage, cash on delivery amount not available, etc...) you can ask for explanations directly from the POSTE ITALIANE - SDA courier by contacting your competent office, if you encounter further problems you can contact us via email on info@cupidodesign.com, our staff will try to resolve the problem as quickly as possible.
I need to know the price and availability of a product, what can I do?
You can find out the price and available sizes of any product directly on our online shop, if you have difficulty you can write the name of the product in the search bar. If you want to know the price of a product seen on Facebook or Instagram you can directly send a private message to the pages in question and they will reply as soon as possible.
